Contact Us

We're here to help.

Whether you have questions about our products, sizing recommendations, shipping, returns, or anything else, our team is happy to assist.

Customer Support

Email: service@besovita.com

We aim to respond to all inquiries within 1–2 business days.

Before You Contact Us

You may find the answer you're looking for in one of the following pages:

  • Shipping Policy

  • Returns & Refunds Policy

  • Size Guide

  • Frequently Asked Questions (FAQ)

These resources provide quick answers to many common questions.

Product Questions

Need help choosing the right product or size?

Our team can help guide you based on support preferences, comfort needs, sleeping habits, and weight recommendations.

You can also use our online Size & Comfort Quiz for personalized recommendations.

Order Support

If you're contacting us about an existing order, please include:

  • Your order number

  • The email address used during checkout

  • A brief description of your question or issue

Providing this information helps us assist you more quickly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When possible, include photos of the product and packaging so we can investigate and resolve the issue promptly.

Business Hours

Monday – Friday

9:00 AM – 5:00 PM (EST)

Responses may take longer during weekends, holidays, or peak shopping periods.

Our Commitment

At BesoVita, we're committed to providing exceptional customer support and a smooth shopping experience.

We appreciate your trust and look forward to helping you.